Our Promise | Warranty, Care & Returns

IGI Certified Diamonds

Carbon Positive by Design

Bonded Lifetime Promise

30 Day Returns

Forever Warranty.

Your piece will see first dances, sleepless nights, career milestones, and quiet Tuesday mornings. We build it to be there for all of them. If it ever needs us, so are we - with free lifetime manufacturing coverage, milestone services, and a team that knows your piece by name.

Your Warranty Journey with Bonded Matter

Day 14 - Free resizingNot quite right? We'll resize your ring for free within the first two weeks. No questions, no cost.

Year 1 - Your care kitA curated at-home care kit arrives at your door, our way of marking your first year together.

Year 5 - Professional refreshSend your piece to us for a complimentary professional clean and polish. We'll return it sparkling.

Year 10 - The recommitmentA full service: professional clean, polish, stone inspection, and re-dip for white gold. Your ring, renewed.

Year 25 - Silver anniversary restorationWe'll restore the band, prongs, and setting to their original finish. Twenty-five years in, still brilliant.

Year 50 - Heritage resetA complete restoration of your piece, or a credit toward a new Bonded Matter design using your original stone. Made to be passed on.

Lifetime - Manufacturing warrantyEvery piece is covered against structural defects for life. If something isn't right, we'll repair or replace it. That's a promise

Perfect Fit Promise

Because you often only discover the true fit in real life, we include a complimentary resize within the first 14 days and precise guidance on sizing.

30 Days Return

Take your time at home. You have 30 days to return unused pieces under our clear, simple policy, with no hidden conditions or surprise fees.

Free insured shipping

Your jewellery travels as carefully as it was made. Every order is shipped free, fully insured, and discreetly packaged until it reaches you.

How long does it take from order to delivery?

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Every piece is made to order. Production is ca 4 weeks from confirmation. We give you a specific timeline when you order, not an estimate range.

Once the piece passes our final quality inspection, delivery is 2–7 business days depending on location with tracking at every stage.

What are your stone and metal standards?

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Every stone we carry is colourless to the eye and free of visible inclusions under any normal viewing conditions. That places every diamond we sell in the top 6% of stones globally. Stones over 1.00 carat are independently certified by the IGI, and the full grading report comes with the piece.

Every piece is made in 18K gold or 950PT platinum. There's no 14K.

We offer two diamond quality tiers. Signature Quality is what we recommend for almost everyone, and it's what we'd choose ourselves. Colourless, no visible inclusions under any normal conditions, cut to exacting proportions. It accounts for around 6% of lab grown stones globally.

Perfect Precision is the highest achievable grade across every measurable dimension: D colour, Flawless clarity, Ideal cut, polish, and symmetry. The difference from Signature Quality is real on paper and invisible in person. It's for customers who want to know their stone sits at the absolute ceiling of what's measurable.

Why lab grown diamonds?

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Lab grown diamonds have the same physical structure, chemical composition, and optical properties as diamonds formed in the earth. Created in controlled conditions, they deliver greater consistency in colour, clarity, and cut than the natural supply can reliably achieve.

Every stone we sell is graded to the same international standards used for any diamond in the industry. We work exclusively with lab grown because the process gives us complete control over quality from the start.

Can I create something custom?

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Yes. Our concierge service is built for customers who want a piece that doesn't exist in the current range, or who want to work from a specific idea, reference, or story. You can start the conversation from your phone — no showroom visit, no appointment required.

What if something needs adjusting after I receive it?

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Every piece carries a lifetime warranty on materials and construction. If the fit isn't right, we resize it. If something needs attention, we handle it.

The 30-day return policy applies if the piece isn't what you expected — no forms, no friction.

IGI Certified Diamonds

We only work with stones in the top 6% globally, each independently graded by IGI.

Carbon Positive by Design

Every purchase offsets 1 tonne of CO₂ through native Australian reforestation.

Bonded Lifetime Promise

Built to wear for decades. Every piece is covered, for life.

30 Day Returns

If it's not right, we'll make it right. No friction, no pressure.

Our Promise.